Return window
Most items: 30 days, unused, with tags. Final-sale and sealed intimate items may be excluded.
Legal
Refund & returns policy
30-day returns, exchanges, and damaged-item replacements for theme demos.
Process
Request a return authorization before shipping items back. Unauthorized returns may be refused.
Refunds
Approved refunds return to the original payment method within 5–10 business days after inspection.
Damaged items
Contact support within 7 days with photos for a prepaid return or replacement.
Theme footers link /pages/refund-policy. Merchants should align this with Shopify Admin → Settings → Policies → Refund policy.